Mini box not working

[Alison80]

Its stopped coonecting to wifi we gave tried to reset

[oldfella]

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@Alison80 wrote:

Its stopped coonecting to wifi we gave tried to reset

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Hi @Alison80 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Alison80]

Reset page on mini will not go past page 2 pressand hold until it flashes-its already flashing

[oldfella]

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@Alison80 wrote:

Reset page on mini will not go past page 2 pressand hold until it flashes-its already flashing

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Hi @Alison80 

If you are carrying out a Network reset on the mini then read my previous post.

You do not press the WPS on the mini in a Network reset.

ie 

Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

[Alison80]

This has still not worked

[oldfella]

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@Alison80 wrote:

This has still not worked

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Hi @Alison80 

please explain exactly what steps you are carrying out and exactly what happens