Mini box not connecting

[Karen1312]

My sky q box was replaced and I set it up on Saturday with no problems.  Yesterday I went to watch on my mini box but I got the message there was a problem connecting to my sky q box.  I followed the online help but nothing worked, I can't remember the exact message I got so I switched it off and today went to try again.  Now I only get the message of No Signal, so I switched it off again along with my Sky q box and it still won't work, it's not even going onto the blue sky screen, should I have done something when I set up my main box, I wasn't to.d to do anything and I never asked as it was the sky q box that was the problem.  

[Coley-W95]

Hi there @Karen19562. Sorry to see that you've been experiencing some issues with your Sky Q mini box. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Karen1312]

Unfortunately my mini box is still not working, I switched it on again this morning after being off all night and I am still getting the message headed "Accessibility To Sky", sorry it won't let me attach the photo again

[_Claire]

Hi @Karen1312 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Laing1 · Accepted solution]

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@Karen1312 wrote:

Unfortunately my mini box is still not working, I switched it on again this morning after being off all night and I am still getting the message headed "Accessibility To Sky", sorry it won't let me attach the photo again

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@Karen1312 try the following...

Unpair their Sky Q remote from the box by holding 4&6 

Wait for the remote to flash you should then be able to dismiss the information screen by clicking on Skip & set up later

Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control your TV. 

[Karen1312]

Thank you everyone it's now working