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Discussion topic: Mini box loses sky Q

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This message was authored by: Pault1232456

Mini box loses sky Q

Located in Blackpool Lancashire.  
have sky Q in back room.  And router in front room.  Also have  mini box in front room  near router. 

mini box. Keeps dropping signal.  Bought.   Ethernet  cable and connected sky Q to mini box worked perfect.  Had new carpets fitted and noticed he'd left network cable over underlay.  Believe it has now compromised cable. [ 45 mtr cable  ) with approx  4-5 mtre over and rolled up.   WiFi locks on but cable now does not   WiFi drops every few hours become unwatchable 

we have now connected daughters tv with the last mini box  it it also at front of house her mini box won't connect to sky Q.   Will sky Q extender work with both  as can only use 1 Ethernet cable in sky Q box 

 

sky Q.  To  front room.  Through 2 brick walls. Approx  35 mtre apart 

sky Q  to daughters room  through 2 brick walls and about 40 mtre away 

 

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This message was authored by: oldfella

Re: Mini box loses sky Q

Posted by a Superuser, not a Sky employee. Find out more

@Pault1232456 wrote:

Located in Blackpool Lancashire.  
have sky Q in back room.  And router in front room.  Also have  mini box in front room  near router. 

mini box. Keeps dropping signal.  Bought.   Ethernet  cable and connected sky Q to mini box worked perfect.  Had new carpets fitted and noticed he'd left network cable over underlay.  Believe it has now compromised cable. [ 45 mtr cable  ) with approx  4-5 mtre over and rolled up.   WiFi locks on but cable now does not   WiFi drops every few hours become unwatchable 
we have now connected daughters tv with the last mini box  it it also at front of house her mini box won't connect to sky Q.   Will sky Q extender work with both  as can only use 1 Ethernet cable in sky Q box 

sky Q.  To  front room.  Through 2 brick walls. Approx  35 mtre apart 

sky Q  to daughters room  through 2 brick walls and about 40 mtre away 


Hi @Pault1232456 

Who is your Broadband supplier?

If Sky,  do you have the white Sky Max router?

 

Your best bet would be try Powerline units.

You need one connected to your router by Ethernet (although it doesn't need to be located at the router)

Then you need one connected by Ethernet on each Q box not already on Ethernet.

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