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Discussion topic: Mini box keeps disconnecting from Sky Q box

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This message was authored by: foxlj227

Mini box keeps disconnecting from Sky Q box

One of my mini boxes disconnects from the main Sky Q box every time it's off for more than a few minutes.  I have to go through the process of resetting the connection, which it does without any problems, each time I want to use it.  It's in the room directly above the main box so I don't think it's a problem with the signal.  No issues with WiFi.

It's not a big problem but quite frustrating, so any tips to stop it happening would be much appreciated.  

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This message was authored by: Laing1

Re: Mini box keeps disconnecting from Sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@foxlj227 wrote:

One of my mini boxes disconnects from the main Sky Q box every time it's off for more than a few minutes.  I have to go through the process of resetting the connection, which it does without any problems, each time I want to use it.  It's in the room directly above the main box so I don't think it's a problem with the signal.  No issues with WiFi.

It's not a big problem but quite frustrating, so any tips to stop it happening would be much appreciated.  


@foxlj227 when you say when its off for more than a few minutes do you mean when you put it into standby (amber light) or atre you switching it off at the plug ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: foxlj227

Re: Mini box keeps disconnecting from Sky Q box

Just standby

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