Discussion topic: Mini box keeps disconnecting from Sky Q box
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Message posted on 12 Feb 2025 08:47 PM
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Mini box keeps disconnecting from Sky Q box
One of my mini boxes disconnects from the main Sky Q box every time it's off for more than a few minutes. I have to go through the process of resetting the connection, which it does without any problems, each time I want to use it. It's in the room directly above the main box so I don't think it's a problem with the signal. No issues with WiFi.
It's not a big problem but quite frustrating, so any tips to stop it happening would be much appreciated.
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Message posted on 12 Feb 2025 09:36 PM
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Re: Mini box keeps disconnecting from Sky Q box
@foxlj227 wrote:
One of my mini boxes disconnects from the main Sky Q box every time it's off for more than a few minutes. I have to go through the process of resetting the connection, which it does without any problems, each time I want to use it. It's in the room directly above the main box so I don't think it's a problem with the signal. No issues with WiFi.
It's not a big problem but quite frustrating, so any tips to stop it happening would be much appreciated.
@foxlj227 when you say when its off for more than a few minutes do you mean when you put it into standby (amber light) or atre you switching it off at the plug ?
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Message posted on 12 Feb 2025 09:42 PM
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Re: Mini box keeps disconnecting from Sky Q box
Just standby
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