Mini box is on permanent standby

[Rcdc2]

Sky Q downstairs is working great.  The one mini box upstairs won't switch on I.e. red light never changes.  Have rebooted everything upstairs and downstairs- unplugged/reset//waited etc but mini box stays on red.  Remote upstairs works fine... turns tv on but shows "no signal".  Have even changed the remote batteries just in case.

[oldfella]

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@Rcdc2 wrote:

Sky Q downstairs is working great.  The one mini box upstairs won't switch on I.e. red light never changes.  Have rebooted everything upstairs and downstairs- unplugged/reset//waited etc but mini box stays on red.  Remote upstairs works fine... turns tv on but shows "no signal".  Have even changed the remote batteries just in case.

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Hi @Rcdc2 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini on
With the mini box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

[Rcdc2]

Thanks for your reply.  Yes, we'd done those.  We finally got through to a Sky Tech on the phone.  An engineer is coming out this week as they tried everything  but no IP address is being obtained.