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Discussion topic: Mini box faulty

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Kevin1710
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This message was authored by Kevin1710 This message was authored by: Kevin1710

Mini box faulty

‎13 Nov 2023 03:10 PM

My sky Q mini box in the kitchen is not connecting and appears warm

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Mark39
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This message was authored by Mark39 This message was authored by: Mark39

Re: Mini box faulty

‎13 Nov 2023 03:20 PM

Posted by a Superuser, not a Sky employee. Find out more

Turn both your Mini box and your main Sky Q box off at the plug for 30 seconds or so. Restart the main box, and when it has fully restarted, restart the Mini.

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Daniel0210
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Mini box faulty

‎13 Nov 2023 03:20 PM

Posted by a Superuser, not a Sky employee. Find out more

@Kevin1710 

They are designed to be warm but you shoukd always be able to rest the palm of your hand on the top. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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