Mini box dropping signal

[Matt81]

I've recently added a mini box to my sky q package.

The problem is my mini box keeps loosing signal, or saying I have internet issues which isn't the case as every other device works fine.

I've tried rebooting my main box, my router and reactivating the mini box, but the issue is still the same. No signal?

[Quoman7]

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@Matt81 wrote:

I've recently added a mini box to my sky q package.

The problem is my mini box keeps loosing signal, or saying I have internet issues which isn't the case as every other device works fine.

I've tried rebooting my main box, my router and reactivating the mini box, but the issue is still the same. No signal?

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Hi @Matt81 try rebooting your SKY devices in the following order:- reboot your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on. followed by any Mini boxes?

[Matt81]

@Quoman7 Thanks for that, I'll give it a try when I get home from work.

[Matt81]

@Quoman7 @Hi, I carried out the above sequence and it worked great. Got up this morning no signal again... surely this can't be right?

The room where the mini box is doesn't have the strongest internet signal. Would a signal booster help with the mini box problem?

Thanks

[Laing1]

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@Matt81 wrote:

@Quoman7 @Hi, I carried out the above sequence and it worked great. Got up this morning no signal again... surely this can't be right?

The room where the mini box is doesn't have the strongest internet signal. Would a signal booster help with the mini box problem?

Thanks

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@Matt81 what time in the morning are you trying to watch the box ?

[Matt81]

@Laing1  I tried at 7am, then tried again at lunchtime... no signal?

surely you have to carry out the reboot every single day??

Thanks

[Laing1]

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@Matt81 wrote:

@Laing1  I tried at 7am, then tried again at lunchtime... no signal?

surely you have to carry out the reboot every single day??

Thanks

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@Matt81 no you shouldn't have to re-boot your boxes everyday I was asking as if it was before 5.45 then it could have been down to the box being in eco mode but that doesn't seem to be the issue with yours I have escalated this to sky

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[Matt81]

@Laing1 

Many thanks.

[Daviesl]

@Matt81 did you manage to resolve this as I am experiencing exactly the same thing with one of my minis.

[Matt81]

@Daviesl  not really.... I have to reboot everything most days...

[Daviesl]

Think a better router may be the way to go from what I have read.