13 Jun 2024 07:41 PM
Hi I have Sky Q 4K and a 4K TV how come I can't watch anything in 4K?
13 Jun 2024 07:47 PM - last edited: 13 Jun 2024 07:53 PM
Posted by a Superuser, not a Sky employee. Find out more
@McBain1 wrote:
Hi I have Sky Q 4K and a 4K TV how come I can't watch anything in 4K?
Hi @McBain1
See following help link
https://www.sky.com/help/articles/setting-up-ultra-hd
If your TV won't display 4K content, it's possible you're plugging into an incompatible port. Try another one or check the manual on your TV to see which ports you should be using for UHD. Also the TV HDMI input must set for UHD. Normally Deep colour or Enhanced on some TV's
13 Jun 2024 08:06 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @McBain1 Do you have a UHD subscription? What is the hardware version of your Sky Q box?
14 Jun 2024 01:40 PM
Thank you. I will try this... fingers crossed
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