McBain

[McBain1]

Hi I have Sky Q 4K and a 4K TV how come I can't watch anything in 4K?

[oldfella]

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@McBain1 wrote:

Hi I have Sky Q 4K and a 4K TV how come I can't watch anything in 4K?

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Hi @McBain1 

See following help link 

https://www.sky.com/help/articles/setting-up-ultra-hd

If your TV won't display 4K content, it's possible you're plugging into an incompatible port. Try another one or check the manual on your TV to see which ports you should be using for UHD.   Also the TV HDMI input must set for UHD.    Normally Deep colour or Enhanced on some TV's

[MightyQuinn]

Hi @McBain1   Do you have a UHD subscription? What is the hardware version of your Sky Q box?

https://www.sky.com/help/articles/sky-software-updates

[McBain1]

Thank you. I will try this... fingers crossed