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Discussion topic: Main Sky Q box working, mini boxes not working

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This message was authored by JaseG1 This message was authored by: JaseG1

Main Sky Q box working, mini boxes not working

My main Sky Q box is working, mini boxes are not, can't watch anything on them

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This message was authored by Laing1 This message was authored by: Laing1

Re: Main Sky Q box working, mini boxes not working

Posted by a Superuser, not a Sky employee. Find out more

@JaseG1 wrote:

My main Sky Q box is working, mini boxes are not, can't watch anything on them


@JaseG1 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot each mini 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by oldfella This message was authored by: oldfella

Re: Main Sky Q box working, mini boxes not working

Posted by a Superuser, not a Sky employee. Find out more

@JaseG1 wrote:

My main Sky Q box is working, mini boxes are not, can't watch anything on them


Hi @JaseG1 

Try a Network Reset on the minis.   Start with the one nearest to the main Q box.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

When you carry out the Network reset on the second mini,you can also use the first connected mini for WPS if nearer than the main Q box (or Sky router if on Sky broadband)

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

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