So... a few weeks ago my Sky Q box started going into standby mode. We could be watching a programme at any time of day and it happens, and in the mornings it always has a red light and we have to go through the Welcome set up each day to get the box working.
When it freezes, the fan kicks in and none of the buttons on the box or remote work. We have to disconnect power and wait for 1 minute before plugging back in and going through the set up phase.
we recently had a hub upgrade from BT and now have an EE fibre hub.
We've tried resetting, updating the software (on the main Q box and the mini), turning off the WiFi settings and have tried speaking to a sky tech support but it keeps happening.
The next suggestion is to replace the main Q box which means losing any recordings on the current box.
Reading the forums it seems there is an ongoing issue with the new EE hubs and Sky?
any advice or help on stopping this infuriating issue would be very welcomed.
