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Discussion topic: Lost service on upgrade

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This message was authored by: ninamold

Lost service on upgrade

I have today ordered Sky glass. At the moment I have Sky Q and have been a customer for over 20 years. The glass tv is due to be delivered monday but today on ordering my whole sky service has been cut off, my tv does not work and i have 0 years noted as my customer duration.

 

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This message was authored by: ProbsSteph

Re: Lost service on upgrade

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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