Lost recordings including purchases

[BCT1]

After a power cut, quite a long one, i have tried to access recordings - especially purchased films, of which there are now none left. Then i found all of the recordings made from the programmes are lost, plus the list of recordings scheduled has disappeared - despite there being recordings scheduled on the TV guide over the coming week. When a recording is listed as happening on the guide, a check shows that no recording is occurring - still nothing on the recordings section. Is the box broken?

[oldfella]

---

@BCT1 wrote:

After a power cut, quite a long one, i have tried to access recordings - especially purchased films, of which there are now none left. Then i found all of the recordings made from the programmes are lost, plus the list of recordings scheduled has disappeared - despite there being recordings scheduled on the TV guide over the coming week. When a recording is listed as happening on the guide, a check shows that no recording is occurring - still nothing on the recordings section. Is the box broken?

---

Hi @BCT1 

Purchased buy and keep content can be re-downloaded 

[BCT1]

Thank you - this is my first use of the discussion group, and i appreciate your help

[oldfella]

---

@BCT1 wrote:

Thank you - this is my first use of the discussion group, and i appreciate your help

---

Hi @BCT1 

Looks like you may have a Hard drive issue.

Check out the following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

[BCT1]

Thank you