Lost all apps

[SalopFranklin]

My Sky Q box appears to have reset itself overnight. All recordings have been deleted, all apps have disappeared and it lost all connection to the internet. I have managed to get the internet to reconnect and Paramount + is visible but nothing else is there.

[oldfella · Accepted solution]

---

@SalopFranklin wrote:

My Sky Q box appears to have reset itself overnight. All recordings have been deleted, all apps have disappeared and it lost all connection to the internet. I have managed to get the internet to reconnect and Paramount + is visible but nothing else is there.

---

Hi @SalopFranklin 

Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

[SalopFranklin]

That's sorted it. Thanks very much. Will make a note of that for the future!!

[SSupino]

Worked for me.. Apps are back! Took about 10 minutes. It also appears to have resolved the problem of access to Netflix which was stuck on red spinning circle. Although now having problems accessing High Def...??