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Discussion topic: Lost 90% of my recordings 😡

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This message was authored by Brit49er This message was authored by: Brit49er

Lost 90% of my recordings 😡

I've just gone into recordings and 90% have disappeared........not happy........went into 'deleted' nothing there!! Really not happy with this lots of good programmes and films.......just gone......😡. Contract up soon May as we'll head over to Virgin! 
any ideas??

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Lost 90% of my recordings 😡

Posted by a Superuser, not a Sky employee. Find out more

@Brit49er 

Were you nearing full capacity or do you mean 90% of what you'd recorded? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Brit49er
Topic Author
This message was authored by Brit49er This message was authored by: Brit49er

Re: Lost 90% of my recordings 😡

90% of recordings........had plenty of space left....

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Lost 90% of my recordings 😡

Posted by a Superuser, not a Sky employee. Find out more

@Brit49er 

Have you tried a reboot of your box? Let us know if you don't know how to do it. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by nigea99 This message was authored by: nigea99

Re: Lost 90% of my recordings 😡

Posted by a Superuser, not a Sky employee. Find out more

hi @Brit49er 

 

I suggest you try a full power down restart

 

Use the remote to place it into standby mode

 Then remove the power to it (either switch off at mains or remove the power plug)

 Wait at least 30s

 Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Brit49er
Topic Author
This message was authored by Brit49er This message was authored by: Brit49er

Re: Lost 90% of my recordings 😡

Yes rebooted box.......nothing!!

Brit49er
Topic Author
This message was authored by Brit49er This message was authored by: Brit49er

Re: Lost 90% of my recordings 😡

I guess I've lost them then.............great!!😡

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Lost 90% of my recordings 😡

Posted by a Superuser, not a Sky employee. Find out more

@Brit49er wrote:

I guess I've lost them then.............great!!😡


The hard drive is not a permanent archiving medium.  What sort of 'recordings' where they as some are subject to licence terms and will expire automatically.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by Chodley This message was authored by: Chodley

Re: Lost 90% of my recordings 😡

Posted by a Superuser, not a Sky employee. Find out more

Yeah suspect this was most likely license expiry.

 

It feels like recordings are a personal permanent archive but the rights holders changed that a few years back.

 

OR the hard drive is on its way out.

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