Loss of Sky Mini Connection

[Thebig1]

Hi All,

Just changed from Sky to another internet provider and now my Mini box isnt working, showing its lost connection to the Sky Q box. Guessing its lost range now. What is there I can use to get the range back?

[BrizzleTim]

Have you reset the network on the mini box? I changed ISP this week and had to do all the boxes individually. 

[Thebig1]

Hi ya,

ueah the mini was fully reset but then said it couldn't connect to the SKYQ box

[Laing1]

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@Thebig1 wrote:

Hi ya,

ueah the mini was fully reset but then said it couldn't connect to the SKYQ box

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@Thebig1 have you rebooted your main box ie turned off at the plug for 30 seconds then do the same with the mini. If that doesnt work you may need a booster from Sky so you would need to contact them for one 

[Thebig1]

Hi,

will try it. What cost is a booster?

[Laing1]

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@Thebig1 wrote:

Hi,

will try it. What cost is a booster?

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@Thebig1 Sky should supply the booster for free 

[Chodley]

If you were on Sky BB before it's possible the mini was connecting to the router. Now it has to connect direct to the Q (or another mini, or a booster).

A Booster near the new router, if it's in the same location as the old one might do the trick if this is what's happened.

[Thebig1]

The SKYBB router was on top of the SKYQ box before. The Vodafone router is about 6 feet away now