Lionsgate set up

[Emmaelf]

Lionsgate free trial

Got the activation email and text.

Got the confirmation email and when you check on my sky q box I'm all signed up for the 3 month trial.

I previously had an account which has the same email address. I log in on sky or the app and it wants me to sign up for a free trial.  This error appears.

Anyone else had this problem?

Account exists and has not been

activated with a receipt

Correlation ID: ce8d1a65c570499fa5

06d33c97dd14c7

[Lisa-P1987]

Hi there @Emmaelf , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this chat session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.