Keep disconnecting network on sky q box

[Kl81]

I've had the new sky broadband full fibre for around 6 weeks.  Im using my existing sky q box. Whilst trying to use the apps or midway through a programme it keeps buffering or totally losing network connection? I have done everything from reseting,  switching plugs on and off. The broadband connection is fine on everyone's phones it just keeps losing network connection via the sky q box! Driving me nuts and close to cancelling! Help

[Brill+Gill]

Hi @Kl81, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141