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Discussion topic: Ive had no signal since last nite

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Avatar for Denise12
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This message was authored by: Denise12

Message posted on ‎24 Oct 2023 08:42 AM

Ive had no signal since last nite

No signal tried everything from turning it al of to going step hy step on yelly and sky even  you tube 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎24 Oct 2023 08:58 AM

Re: Ive had no signal since last nite

Posted by a Superuser, not a Sky employee. Find out more

@Denise12  Is it a No Signal or No satellite signal?  The 2 are different issues.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Chodley

Message posted on ‎24 Oct 2023 08:59 AM - last edited: ‎24 Oct 2023 09:04 AM

Re: Ive had no signal since last nite

Posted by a Superuser, not a Sky employee. Find out more

Youtube on what? The TV or Sky box? Is there an error message?

 

Can the TV display anything? Freeview? Bluray? Apps?

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎24 Oct 2023 10:09 AM

Re: Ive had no signal since last nite

Posted by a Superuser, not a Sky employee. Find out more
@Denise12 wrote:

No signal tried everything 

@Denise12 
”No signal” tends to be a message from your TV (in which case check the cables going to the TV). A “no satellite signal” message relates to your Sky box.

If it displays no satellite signal take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. Just to make you aware, if you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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