@ThomasBrightwel
So as you've posted in the Sky Q board we have to presume you are querying the bottom part of that image although you haven't actually asked a question.
As it states 'Action required' etc you'll need to contact Sky to discuss what action you're required to do. We won't know for certain as you aren’t speaking to Sky Customer Services by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.
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