Issue with sky tv

[William7196]

I recently had my bankers card hacked which was subsequently cancel and a new card arranged.  I then received a email from yourselves saying my payment hadn't gone through and asked me to provide new bank details which I did and the payment has been taken. 
on returning from my holidays yesterday I cannot get my sky to work it just says no signal.   I need to understand whether you have cancel my subscription and why as the payment was not late.  Also I need the service resuming asap

thanks Alison Hoades

[GD1]

@William7196  You are not addressing Skty via the forum, we are all customers, however a No Signal is likely to be aTV issue, a No satelliet signal issue would mean no signal to the Skyt box, neother are caused by a cancelled subscription.