27 Mar 2023 07:07 PM
My remote control on my sky mini box stopped working. I bought a new remote and it will not pair to the mini box
27 Mar 2023 07:11 PM
Posted by a Superuser, not a Sky employee. Find out more
@Rtno wrote:
My remote control on my sky mini box stopped working. I bought a new remote and it will not pair to the mini box
Hi @Rtno
Try completly resetting your new Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.
27 Mar 2023 09:44 PM
Hi Oldfella
I have tried your suggestions.
Howver, othing comes up on the screen. My Mini box is not located beside the TV but I have laways pointed the remote at the Mini box
@oldfella
27 Mar 2023 09:47 PM - last edited: 27 Mar 2023 09:49 PM
Posted by a Superuser, not a Sky employee. Find out more
@Rtno wrote:
Hi Oldfella
I have tried your suggestions.
Howver, othing comes up on the screen. My Mini box is not located beside the TV but I have laways pointed the remote at the Mini box
@oldfella
Hi @Rtno
When you try to pair the remote by pressing 1 & 3 the Mini must be on with Green led.
If it is not on reboot it as follows.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your mini Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the mini box (Amber led)
note: some features may take up to 5 minutes to return.
27 Mar 2023 10:27 PM
@oldfella - your instructions have allowed the SKY to come back on. However the remote will not work at the TV.
28 Mar 2023 09:12 AM
Posted by a Superuser, not a Sky employee. Find out more
@Rtno wrote:
@oldfella - your instructions have allowed the SKY to come back on. However the remote will not work at the TV.
Hi @Rtno
With the Q box on try completly resetting your Bluetooth remote again
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.
28 Mar 2023 11:42 AM
@oldfella - I have done this quite a number of times. However the on screen instructions are not coming up on the television
28 Mar 2023 11:45 AM
Posted by a Superuser, not a Sky employee. Find out more
@Rtno wrote:
@oldfella - I have done this quite a number of times. However the on screen instructions are not coming up on the television
Hi @Rtno
Does the remote led flash 4 times when pressing and holding 7 & 9 together?
If it does then the remote has been set to infrared mode.
Where exactly is your mini box located?
28 Mar 2023 12:01 PM
Yes the flashes happen at the right time.
but the messages do not come up on the TV to follow.
28 Mar 2023 12:02 PM
Posted by a Superuser, not a Sky employee. Find out more28 Mar 2023 03:07 PM
It is located in a network storage room.
it has been working Ok for the last 15 years.
28 Mar 2023 03:37 PM
Posted by a Superuser, not a Sky employee. Find out more
@Rtno wrote:
It is located in a network storage room.
it has been working Ok for the last 15 years.
hi @Rtno
Assume then you went to the storage room and made sure the mini was on and that you pointed the remote directly at the infrared sensor on the mini when you pressed and held 1 & 3 together (after you had received the four flashes after 7 & 9)?
28 Mar 2023 05:20 PM
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