Internet not working and apps

[SammyLL90]

Had sky for 2 weeks and all we can do is watch the sky tv. No apps work constantly black screen with timer on!! Restarted the thing more times now and shouldn't have too. Never ever had this problem with BT. What can I do???

[Addie15]

Hi there, @SammyLL90. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @SammyLL90. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks