Internet connectivity error

[Alexau01]

My sky box is connected to the wrong WiFi network so cannot get internet. How can I change the network and select the correct one?

[oldfella]

---

@Alexau01 wrote:

My sky box is connected to the wrong WiFi network so cannot get internet. How can I change the network and select the correct one?

---

Hi @Alexau01 

If on Sky broadband first reset your broadband router by holding Reset on the back until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Alexau01]

Thank you very much for your help. I'm not in sky broadband and have connected the main sky Q box correctly, now the mini box is unable to find it. I've restarted and reset the skyQ box and have tried to reset the mini boxv several times. It's very frustrating!

[oldfella]

---

@Alexau01 wrote:

Thank you very much for your help. I'm not in sky broadband and have connected the main sky Q box correctly, now the mini box is unable to find it. I've restarted and reset the skyQ box and have tried to reset the mini boxv several times. It's very frustrating!

---

Hi @Alexau01 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Alexau01]

Thanks very much indeed, it suddenly came to life by itself!