Install booked no update online

[bebadshroud]

Morning all, 

 Have a engineer booked to come fit the sky Q this afternoon and just got home and checked the online order tracking and it says engineer booked but engineer allocated abd i have had no call

Should i be worried no ones coming and i have lost half a days wages or is the sky tracker just rubbish? 

Cheers!

[caesarome]

It could be either so it might be worth calling them to check that everything is in track and that the instaltion will still take place this afternoon.

[Jade76]

Hi, having the same issue, did you receive an answer?

[Jade76]

Hi, I am due to have a dish and sky Q installed today. The timestamp was 12-5pm, and it is 2:30pm. I have checked and there has been no engineer allocated, I have called sky, but they just said that its will come, which did not help.

should I be concerned and if so what should I do?