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Discussion topic: Insert viewing card

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This message was authored by: Leanne21

Insert viewing card

Hello 

 

my tv is asking me to put in my viewing card but it's in and hasn't been removed. 
appeared 72hra ago and hasn't disappeared 

 

I've have unplugged and restarted but same issue 

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This message was authored by: Laing1

Re: Insert viewing card

Posted by a Superuser, not a Sky employee. Find out more

@Leanne21 wrote:

Hello 

 

my tv is asking me to put in my viewing card but it's in and hasn't been removed. 
appeared 72hra ago and hasn't disappeared 

 

I've have unplugged and restarted but same issue 


@Leanne21 try taking the card out and giving the chip a clean with a soft cloth.

To remove the card you need to push it in until it springs forward and to reinsert the card push it in until it clickes into place 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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