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Discussion topic: I lost connection today on our main Sky q box, this is now ok but our second room with the mini box

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This message was authored by: Necro35f2013

I lost connection today on our main Sky q box, this is now ok but our second room with the mini box

On tv connected to mini box tv guide says waiting for schedule and has for over an hour

screen says no satellite signal but settings shows tick for main box and mini box and tick for network connection

what do I do

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This message was authored by: oldfella

Re: I lost connection today on our main Sky q box, this is now ok but our second room with the mini

Posted by a Superuser, not a Sky employee. Find out more

@Necro35f2013 wrote:

On tv connected to mini box tv guide says waiting for schedule and has for over an hour

screen says no satellite signal but settings shows tick for main box and mini box and tick for network connection

what do I do


Hi @Necro35f2013 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Then Reboot the mini as above.

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