I have been sent a box to return equipment but I haven’t cancelled anything

[Tomwillett]

I have been sent a box to return sky equipment but I haven't cancelled anything, I have in fact just renewed my contract. I have also received a text saying I need to send it back or be charged

[Daniel0210]

@Tomwillett 

Presumably you discussed cancelling or cancelled and changed your mind. We can get you some help via the Messaging Team on here if you wish to save you a call so let us know. 

[Daniel0210]

@Tomwillett 

I’ve now escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Tomwillett to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[pchay1983]

I have this same issue. How do i get it escalated to an expert to get it sorted? Thanks

[Daniel0210]

@pchay1983 

So you've renegotiated your discounts but been sent boxes to return loaned equipment?

[pchay1983]

Yes exactly that. Sorted my new price without cancelling anything but have received the box to return my multi room unit

[Daniel0210]

@pchay1983 

To see if they can help you I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[pchay1983]

Thats great thanks

[Greenfingers001]

Thanks for escalating this. We’ve sent @pchay1983 an invite to chat.