I ha

[Averillpeart]

I have no signal for my tv my internet seems okay but to box light is on amber l have tried switching it off and on but it doesn't seem to work 

[GD1]

@Averillpeart  Can you clarify if it's a "No Signal" or "No Sateliite Signal" message as the 2 are different things.

If the latter this isn't affected =by your broadband

[Daniel0210]

@Averillpeart 
”No signal” messages tend to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

With a “no satellite signal” error message, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling,
▫️(short lasting) very heavy rain or
▫️snow on the dish/LNB in winter
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 adverse weather can affect the satellite signal and following such events wait times for an engineer will probably be significantly longer.

🔹a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Laing1]

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@Averillpeart wrote:

I have no signal for my tv my internet seems okay but to box light is on amber l have tried switching it off and on but it doesn't seem to work 

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@Averillpeart what happens if you press the amber light as this is also the manual on/off button