I get 5 mins of viewing then I get technical caught new box red light showing where normally blue w

[Demartino]

Picture keeps going off after 5 mins turned on and off checked internet have sound no picture then  technical fault comes up new box reset internet  new box 

[Tom-W19]

Hi Demartino

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you Demartino. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks