Home move taking 2 weeks

[Blooba]

We contacted sky to fo a home move for Broadband & TV  they told me it will take over a week to get the broadband switched back on & over 2 weeks to get the TV installed again. So now we're sitting in our new house, with no TV and no broadband. And if I want it done the same week its going to cost me extra, even though I'm a sky vip and the home move will cost me nothing they want to charge me £45 extra fmto make it the same week. I'm not very impressed with the service 

[PandJ2020]

You had to give at least 2 weeks notice - it's not clear whether you did or not?

[GD1]

@Blooba  Did you tell sky your wwre moving 2 weeks before the date, going by the info provided it would seem not, therefore Sky can't speed up the process and you really ought to have given more notice.

Therefore regardless of VIP status if Sky are saying they can do it sooner at a cost (i'd guess it will be the TV side only) then you have a choice, pay or wait.

[TimmyBGood]

---

@Blooba wrote:

 And if I want it done the same week its going to cost me extra, even though I'm a sky vip and the home move will cost me nothing they want to charge me £45 extra fmto make it the same week. 

---

Yes: that would be because it's Openreach which activates broadband rather than an ISP, so Sky would have to match the Openreach date by giving you an appointment outside of the normal Sky waiting list and that's a chargeable service.