What on screen message are you seeing @Charlotteohag (if any)?
No signal normally comes from your TV, no satellite signal normally refers to your Sky box. Have a look at this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal
If that doesn’t help you, at the end of the link it should give you an option to arrange an engineer to check your dish alignment.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
