Hi, I have a hard drive error message on my TV. I have read all guidance and it doesn’t work.

[BeccaF]

Hi, I have a hard drive error message on my TV. I have read all guidance and it doesn’t work. I have called twice and waited an hour to be cut off and so would like someone to call me with a solution please as I am still paying for a service I can't use. Thanks 

[PandJ2020]

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@BeccaF wrote:

... like someone to call me

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No one from Sky is going to call you from posting on a public forum.

You'll have to persist in calling.  You will almost certainly need a replacement box.

Sky will usually credit for the period you couldn't use from the date you report to fixed.

[GD1]

@BeccaF  No one will or can call you on the back of a forum post.  This is mainly a customer helps  customer forum.