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Discussion topic: Help!! PLEASE

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This message was authored by: Lynette17

Help!! PLEASE

I have sky Q on multiroom the mini box in my bedroom is not doing anything!! It keeps saying to go into settings but it wont let me do anything. Please help 

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This message was authored by: nigea99

Re: Help!! PLEASE

Posted by a Superuser, not a Sky employee. Find out more

@Lynette17 wrote:

I have sky Q on multiroom the mini box in my bedroom is not doing anything!! It keeps saying to go into settings but it wont let me do anything. Please help 


hi @Lynette17 

 

Is this a message about Accessibility ?

 

If so,  this message seems to have caused a bit of a quirk so try this:

Press & hold 4 & 6 on the remote to set to Infrared only (so must have line of sight of the box)
Hopefully you can then dismiss the message

Then try re-pairing in bluetooth mode with the box by pressing & holding 1 & 3 together

If this does not work try a full remote reset by pressing & holdng 7 & 9 until the red led above the SKY logo button flashes 4 times

Then try the 1&3 to re-pair & pair with the TV

 

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