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Discussion topic: Having problems with pausing, rewinding and technical fault. Recording only partially working

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This message was authored by: Maxine66

Having problems with pausing, rewinding and technical fault. Recording only partially working

Technical fault - Having problems with pausing, rewinding and technical fault. Recording only partially working

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This message was authored by: oldfella

Re: Having problems with pausing, rewinding and technical fault. Recording only partially working

Posted by a Superuser, not a Sky employee. Find out more

@Maxine66 wrote:

Technical fault - Having problems with pausing, rewinding and technical fault. Recording only partially working


Hi @Maxine66 

See if a reboot helps.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

 

If you still get Technical fault issues 

Work through the following link.
https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

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