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Discussion topic: Having issues with all sky boxes

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This message was authored by Lou7031 This message was authored by: Lou7031

Having issues with all sky boxes

All sky boxes are not working 

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This message was authored by oldfella This message was authored by: oldfella

Re: Having issues with all sky boxes

Posted by a Superuser, not a Sky employee. Find out more

@Lou7031 wrote:

All sky boxes are not working 


Assume you have tried rebooting all Q boxes? @Lou7031 

If so exactly what's happens.

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above once the main Q box is completely back up and running.

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