HBO Max or Disney+ activation screen even though already subscribed/set up

[stereohaven]

I want to find out if anyone else is getting the following type of screen on Sky Q for HBO Max and/or Disney+?

Activate now  Maybe later

I have activated both HBO Max and Disney+, we use them regularly, so I have to click on "Maybe later" to load the app almost daily and it is very frustrating!

This issue has been discussed in the Sky Stream section of the community and it is reportedly fixed on that device/SkyOS, but it isn't for me, so I am canvassing to see if anyone else is having the same problem on Sky Q?

If you are, please add to this thread so I can escalate.

My box is on software version Q370 but this started happening on Q360.

Note: Yes I know Sky Q for apps isn't the ultimate experience and yes I can watch on another device, but if it is a wider issue than just me, I do want to help get this fixed! 🤣

[LauraMac38]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[stereohaven]

Feels like I am talking to myself, but if anyone else is seeing this, it has been escalated and will be looked at by Sky, although judging by the lack of responses I may be the only person seeing this on Q! 🤣

[laister]

I'm getting exactly the same on sky Q.

[nigea99]

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@stereohaven wrote:

I want to find out if anyone else is getting the following type of screen on Sky Q for HBO Max and/or Disney+?

Activate now  Maybe later

I have activated both HBO Max and Disney+, we use them regularly, so I have to click on "Maybe later" to load the app almost daily and it is very frustrating!

This issue has been discussed in the Sky Stream section of the community and it is reportedly fixed on that device/SkyOS, but it isn't for me, so I am canvassing to see if anyone else is having the same problem on Sky Q?

If you are, please add to this thread so I can escalate.

My box is on software version Q370 but this started happening on Q360.

Note: Yes I know Sky Q for apps isn't the ultimate experience and yes I can watch on another device, but if it is a wider issue than just me, I do want to help get this fixed! 🤣

---

@stereohaven 

I just got a  similar screen testing HBO Max but unlike you I selected continue - which took me to the subscription page - I meant to select the base sub but actually accidentally pressed back, when I then went forward it took me straght in  in - which I suspect it would have done 

I don't know if this made any difference but I had not used the app since dropping my premium HBO max sub to revert to the Basic with ads

Selecting disney took me straight in (I still have the premium sub to Disney+)

What happens if you select continue ?

[stereohaven]

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@nigea99 wrote:

---

@stereohaven wrote:

I want to find out if anyone else is getting the following type of screen on Sky Q for HBO Max and/or Disney+?

Activate now  Maybe later

I have activated both HBO Max and Disney+, we use them regularly, so I have to click on "Maybe later" to load the app almost daily and it is very frustrating!

This issue has been discussed in the Sky Stream section of the community and it is reportedly fixed on that device/SkyOS, but it isn't for me, so I am canvassing to see if anyone else is having the same problem on Sky Q?

If you are, please add to this thread so I can escalate.

My box is on software version Q370 but this started happening on Q360.

Note: Yes I know Sky Q for apps isn't the ultimate experience and yes I can watch on another device, but if it is a wider issue than just me, I do want to help get this fixed! 🤣

---

@stereohaven 

I just got a  similar screen testing HBO Max but unlike you I selected continue - which took me to the subscription page - I meant to select the base sub but actually accidentally pressed back, when I then went forward it took me straght in  in - which I suspect it would have done 

I don't know if this made any difference but I had not used the app since dropping my premium HBO max sub to revert to the Basic with ads

Selecting disney took me straight in (I still have the premium sub to Disney+)

What happens if you select continue ?

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I get taken to the subscription page as well, where it shows I am already subscribed and can upgrade/downgrade if required.

Subscriptions