HBO Max activation not working

[Sara110]

Tried from Home Screen HBO Activation and just hangs on a blue screen for an age and then goes back to Home Screen (Sky Q) tried from app and just hangs and goes back to app screen.  Never had HBO before or used before - anyone know how to fix so can connect?

[Brill+Gill]

Hi @Sara110, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Wesjo]

I just keep getting a message that says, "sorry we can't do that right now" been the same since it went live, haven't been able to watch anything on HBO Max. Yet im expected to pay for it

[MightyQuinn]

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@Wesjo wrote:

I just keep getting a message that says, "sorry we can't do that right now" been the same since it went live, haven't been able to watch anything on HBO Max. Yet im expected to pay for it

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Hi @Wesjo   Which part of HBO Max are you paying for. Are you not wanting to use the free version.

[Kerrylou79]

Mine is the same, it's driving me crazy!

[LJB-C]

Hi there @Kerrylou79, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[BrigitteCobb]

Can someone let me know how I'm meant to activate HBO max on Sky Q?  I follow the instructions on the screen, select the one with ads and nothing happens.