Getting error code CA-1002 on My5

[CrazyCat1]

Error CA 1002 on My5. Internet is fine this only happens when trying to watch Zoo S3e3 up until this episode it was running fine. 

• This happened last night (06/03/24) so I have up but it's happened again tonight. So frustrating.

[lettice]

If this only happening on one episode, sounds like it could be a broken broadcast problem for that episode, would suggest sending an email to the Sky Viewer relations team to report it;

ViewerR@sky.uk

They do respond to emails with any updates for your queries or problems.

If you have not tried, remove the power from your Sky Q box or switch off at the power socket for at least 30 seconds.

Once the box is back up, allow about five minutes for it to settle before trying again.

Also, try a refresh of the apps;

1. Press Home on your Sky Q remote, then highlight Settings
2. Press 0,0,1 and Select to access the Installer menu
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.
   The refresh can take 24 hours to complete.