Geo Location Servers - Anyone had/having issues with SkyQ?

[slimpo57]

My ISP recently updated their sub-net configuration which resulted in me not being able to use On Demand or Catch-Up services on Sky; strangely Sky Cinema works fine. When checking my IP address the location is Stoke-on-Trent which is correct. 

My ISP has sent me an explanation of the issue and says it is down to Sky not updating their Geo Location Servers. Has anyone else had similar issues and managed to get through to someone who understands this, not just reading from a predetermined set of "scripts"? I've already spoken to Sky earlier as every other service I have works perfectly and they just did box restarts and checked network connections before blaming my ISP. 

It could be a long day on the phone tomorrow morning... 🙄🙄

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mark39]

For other Sky customers who may have a similar problem, would you able to tell us who your ISP is?

[slimpo57]

It's Lilaconnect/VXFibre

[Mark39]

Thanks. I've seen a few more posts already reporting the same problem.

[adzyp]

Did this get anywhere?

[adzyp]

The sky private chat mentioned above I mean

[lettice]

Remember seeing this problem some years ago before about geo location (Sweden, not UK) for Lila and Breeze isp. I tried searching but could not find anything.

@adzyp I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[slimpo57]

Usual pointless turn it off/on and then try a callback on viewing card and try in 2-hours. Waiting for them to come back to me with their next idea as unsurprisingly they didn't work either... 🙄🙄

[Greenfingers001]

Thanks for escalating this. We’ve sent @adzyp an invite to chat. 

[slimpo57]

My ISP have just advised they're switching me to a public IP free of charge for two months whilst it's resolved... will try it when I get home.

have Aldi asked them what'll happen if not resolved in this timeframe. 

[Greenfingers001]

Update:

Spoke with @slimpo57 and resolved issue, thanks again for the escalation have a great day 🙂

[Addie15]

Update-We are now closing this as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Invisiblename]

@slimpo57  Can you explain what Sky did to resolve your issue?

[slimpo57 · Accepted solution]

In short, my ISP introduced a whole new range of IP addresses which were showing to some Geo locked services as being in Sweden. To fix it Sky added that range onto their whitelist so it should now be fine for all people in Stoke with the same ISP. 

Mine worked a treat earlier. 👍🏻👍🏻