Freezing sky q box

[Pauljg383838]

My sky q box keeps skipping parts of the shows whilst watching on recorded programmes, 

it also won't fast forward straight away then doesn't stop once I've pressed the play button. 

[Daniel0210]

@Pauljg383838 
See if this helps…

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.