@nmilner7 wrote:
... and now needs sorting as I shouldn't need to continue to hard reset the main box
So you're aware this is a customer-led help forum - you are not contacting Sky customer services.
If you want a box swap you'll have to contact them. Remember to remove your viewing card if a swap is arranged (and check power supply as some boxes have a brick to supply power). You will lose all recordings.
Alternatively, there are some reset procedures to try first if you wish?
I am just another Sky customer and my views are my own even if you don't like the answers
