Forever lost recordings

[UrbanHangSuite]

So I had an issue with my Q box and I got in touch with a human representative after exhausting all the different avenues. They were very patient with me trying to resolve the issue. But in the end no joy, a new Q box was needed. I won't fault this level of customer service, where i have an issue is at no point was it mentioned that receiving the new box, I would loss all recordings forever which was heart breaking as I had recordings that featured love ones. Yes I could search for these programmes but stress to do so is stress in its self.

Why aren't recordings backed up into a cloud. If we can store photos, emails in cloud account, why not recordings

[PandJ2020]

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@UrbanHangSuite wrote:

Why aren't recordings backed up into a cloud. If we can store photos, emails in cloud account, why not recordings

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Technically, yes (subject to sufficient upload bandwidth).  But the costs would potentially soar to host millions of recordings.

The future is streaming where one copy is kept and shared to many.

[Invisiblename]

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@UrbanHangSuite wrote:

Why aren't recordings backed up into a cloud. If we can store photos, emails in cloud account, why not recordings

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Because you don't own the rights to the recordings; Sky Q is only intended for time shifting & short term recording storage.

[nigea99]

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@UrbanHangSuite wrote:

So I had an issue with my Q box and I got in touch with a human representative after exhausting all the different avenues. They were very patient with me trying to resolve the issue. But in the end no joy, a new Q box was needed. I won't fault this level of customer service, where i have an issue is at no point was it mentioned that receiving the new box, I would loss all recordings forever which was heart breaking as I had recordings that featured love ones. Yes I could search for these programmes but stress to do so is stress in its self.

Why aren't recordings backed up into a cloud. If we can store photos, emails in cloud account, why not recordings

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Hi @UrbanHangSuite 

Realistically all PVRs are designed for time shift recording rather than permanent storage & are designed from a time before cloud services.  

Modern TV services are based around streaming and playlists with 'pointers' to the Providers server copies rather each individuals own copy

[Chodley]

$$$$$$$$

and content IP rights as mentioned

[TimmyBGood]

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@UrbanHangSuite wrote:

If we can store photos, emails in cloud account, why not recordings

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Because user-created content is fundamentally different to commercial media distributed under license.