Film frozen

[Sammee163]

I am watching one last deal the dim it has frozen in one place and not any further 

[Daniel0210]

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@Sammee163 wrote:

I am watching one last deal the dim it has frozen in one place and not any further 

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@Sammee163 

What's a dim? 

[Sammee163]

Sorry I mean film not dim , still frozen at same place tried refresh , starting again , switched of box to reboot still same 

[Invisiblename]

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@Sammee163 wrote:

Sorry I mean film not dim , still frozen at same place tried refresh , starting again , switched of box to reboot still same 

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 Did you record it or download it?

[MightyQuinn]

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@Sammee163 wrote:

Sorry I mean film not dim , still frozen at same place tried refresh , starting again , switched of box to reboot still same 

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Hi @Sammee163   I would report it to viewer relations by emailing [email protected] 

[mr.tickle]

@Sammee163 

"One Last Deal" is going to be broadcast again tonight at 22:05 on Sky Thriller HD. You could record that broadcast as a back-up, although it would only be HD.

The problematic download (I presume that's what you had) is 4K but only SDR, no HDR for some reason. Despite being a 2026 production (!).