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Discussion topic: Faulty sky q mini box

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This message was authored by Oliver15 This message was authored by: Oliver15

Faulty sky q mini box

My sky q mini box is stuck with a red light and won't turn on. I've tried rebooting it twice. How do I get a replacement box?

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This message was authored by oldfella This message was authored by: oldfella

Re: Faulty sky q mini box

Posted by a Superuser, not a Sky employee. Find out more

@Oliver15 wrote:

My sky q mini box is stuck with a red light and won't turn on. I've tried rebooting it twice. How do I get a replacement box?


Hi @Oliver15 

Have you tried pressing the Standby button (Amber led) on the front of the min box.
If this turns the mini box on
With the mini box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

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