Faulty sky q mini box

[Oliver15]

My sky q mini box is stuck with a red light and won't turn on. I've tried rebooting it twice. How do I get a replacement box?

[oldfella]

---

@Oliver15 wrote:

My sky q mini box is stuck with a red light and won't turn on. I've tried rebooting it twice. How do I get a replacement box?

---

Hi @Oliver15 

Have you tried pressing the Standby button (Amber led) on the front of the min box.
If this turns the mini box on
With the mini box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.