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Discussion topic: Faulty SkyQ box

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This message was authored by tilkposse This message was authored by: tilkposse

Faulty SkyQ box

Hello. I called Sky last Friday as I have a hard disk error on my skyQ box.  The assistant said he was sending me a new one and it would take two days. However nothing has arrived.  Could you possibly check to ensure it was ordered please

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Faulty SkyQ box

Posted by a Superuser, not a Sky employee. Find out more

@tilkposse wrote:

Could you possibly check to ensure it was ordered please


Nope as we're other customers here and not Sky customer services.

I am just another Sky customer and my views are my own
tilkposse
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This message was authored by tilkposse This message was authored by: tilkposse

Re: Faulty SkyQ box

Does anyone have a contact number for sky please. I've tried the number I have and it's just an automated line and keeps sending me a link to this forum

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Faulty SkyQ box

Posted by a Superuser, not a Sky employee. Find out more

@tilkposse 
If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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