Faulty Sky Q box?

[Autogate]

The Sky Q box keeps switching itself off. I have reset it with the WiFi and it worked for a few minutes but then goes off again. We had similar problems with the mini box so they sent us a replacement. How do we get a replacement Q box?

[Laing1]

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@Autogate wrote:

The Sky Q box keeps switching itself off. I have reset it with the WiFi and it worked for a few minutes but then goes off again. We had similar problems with the mini box so they sent us a replacement. How do we get a replacement Q box?

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@Autogate you will need to contact Sky 

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

[Autogate]

Update:

I phoned Sky and there was an automated message saying they were having issues with Q boxes disconnecting but the problem has now been fixed. So two days without Sky- again!!!! There should be automatic remuneration! 

[Chodley]

What is "resetting it with the wifi"?

Just go through the box troubleshooter on the sky help page. It leads to a box replacement. Don't leave your viewing card in it and check if you need to swap the power cable too as there are two types.