Faulty Sky-Q box

[WAYNEYC33]

I have tried all the rebooting and trouble shooting and the Q-Box won't show any sky programmes,  the green light is on the remote work the signal strength good and sat signal yet no picture .

[Daniel0210]

@WAYNEYC33 

Any error messages displayed on the screen? 

[WAYNEYC33]

No just reads player 3 sky-q and that's all been 3 weeks now as I'm unable to speak directly to anyone. 

[oldfella]

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@WAYNEYC33 wrote:

No just reads player 3 sky-q and that's all been 3 weeks now as I'm unable to speak directly to anyone. 

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Hi @WAYNEYC33 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box.

[Daniel0210]

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@WAYNEYC33 wrote:

No just reads player 3 sky-q 

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@WAYNEYC33 

Not an error message I've heard of. Any games being played on the TV? 

[WAYNEYC33]

Thank you oldfella , 👍 

[WAYNEYC33]

No games i don't play them I'm 59 just wanna watch the usual programs 

[TimmyBGood]

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@Daniel0210 wrote:

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@WAYNEYC33 wrote:

No just reads player 3 sky-q 

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@WAYNEYC33 

Not an error message I've heard of. Any games being played on the TV? 

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This thread suggests that's a message generated by a Sony television, and may relate to lack of resolution support.

'Player' appears to be default labelling on rather elderly Sony menus for any external HDMI device.

@WAYNEYC33  What model is the television set?

[lettice]

If I recall that error message you mention is related to a Sony TV or similar TV hdmi error message, when it can't handle the current Sky box selected resolution.

On your Sky remote, press Home, 1080, Home so you can access the Sky Q menus and choose a resolution that works.

https://www.sky.com/help/articles/changing-the-screen-resolution-setting

[WAYNEYC33]

Sony Bravia KDL-40,EX503

[TimmyBGood]

@WAYNEYC33 

OK: that's a 15 year old model which has a maximum resolution of 1080p ('Full HD') so it's not going to display anything if the Q box is outputting UHD.

[WAYNEYC33]

Strange as it has worked up until 3/4 weeks ago!

[TimmyBGood]

@WAYNEYC33 

The most likely explanation is the Q box was previously set to output a resolution which the rather elderly television can handle, but has had a software update or a reset which changed this.

Try the key presses which @lettice described above.