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Discussion topic: Faulty Sky Q box

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This message was authored by: Symondb

Faulty Sky Q box

My box keeps dropping out snd has to be rebooted to get the picture. This also happens if you scroll channels. The picture is fine 

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This message was authored by: Doc5907

Re: Faulty Sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@Symondb wrote:

My box keeps dropping out snd has to be rebooted to get the picture. This also happens if you scroll channels. The picture is fine 


@Symondb 

 

Try a Reset Settings in the hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.

Scroll down to Reset
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you may have to re pair your Bluetooth remote If you use one.

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Sky Q 1TB UHD
LG TV
Sky Mobile
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