Fault

[Rachael2915]

Both sky boxes are saying technical fault 

[nigea99]

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@Rachael2915 wrote:

Both sky boxes are saying technical fault 

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hi @Rachael2915 

May I suggest the first thing to try is to restart your main SKY Q box :

Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Once the main box is restarted do the same power down on the mini box.