Failed, No subscription from 5

[Avinitlarge]

Hi

We are watching Blue Bloods on 5, up until the end of series 8, we had no problem downloading then to watch but now it's taking multiple attempts to download episodes. I've deleted everything, restarted everything and nothing has helped.

Its starting to get very tedious, is anyone else having the same problem?

The Sky Q box is wired because there has been a problem with its WiFi connection since day 1. 

[Allan95]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Avinitlarge]

Last night we realised it started when we changed ISP. I changed the DNS to 8.8.8.8 and it works now.